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Client Portal Start Your Journey Providers: Refer a Client

Insurance & Payment

Good Faith Estimate Notice

Affordable, Evidence-Based Counseling

Our goal is to make counseling accessible to all members of the community. Our pre-licensed professionals and student interns accept reduced rate self-pay payment for services. This option is not eligible for insurance coverage.

Please note: benefits are an agreement between you and your insurance company. We cannot guarantee any insurance coverage or reimbursement. For eligibility questions or concerns, please contact your insurance provider directly. You will be responsible for any fees not covered by your insurance company.

Late Cancellation / No Show Policy

When you make an appointment, that time is reserved specifically for you. If you are not able to keep a scheduled appointment, please notify your therapist as soon as possible. If you do not notify us at least 24 hours in advance, a $80 missed appointment fee will be charged.

Insurance Plans Currently Accepted by Some of Our Providers

Aetna  ·  Anthem/BCBS  ·  Aetna Better Health  ·  Beacon  ·  Cigna /Evernorth ·  EmblemHealth  ·  Empire  ·  Humana  ·  Magellan and Magellan Complete Care of Virginia (Molina)  ·  Military OneSource  ·  Medicare  ·  Medicaid  ·  MVP  ·  Optima/Sentara  ·  Optum/GEHA/UMR  ·  Tricare  ·  VACCN

Out of Network

Although we may not currently take your insurance directly, many PPOs and HMOs will cover all or a portion of fees using your out-of-network benefits. You may also be able to use funds from an HSA, flexible spending account, or medical savings account. Contact your insurance company to ask about your out-of-network coverage.

Medicaid

We accept many managed Medicaid plans including Optima Family Care, Magellan Complete Care of Virginia (Molina), Aetna Better Health, and Anthem HealthKeepers Plus. For all Medicaid clients, we will verify benefits prior to the first appointment to ensure your provider is in network with your specific policy. We also recommend calling the number on your card directly to verify.

Tricare

We are non-network participating providers.

  • TRICARE PRIME beneficiaries will be charged under the point of service option (POS) without a referral.
  • TRICARE SELECT beneficiaries do not need a referral.
  • ACTIVE DUTY servicemembers need a referral or will be seen at a self-pay rate.

Thank you for your service and allowing us to serve you.

Helpful Questions to Ask Your Insurance Company

  • Do I have mental health insurance benefits?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician?

Once we begin working together, you will pay for sessions as you go. We can provide a superbill that you can submit to your insurance company for reimbursement, or we can submit the claim on your behalf.